MedExpress Urgent Care FAQs (2023)



Evaluations and Testing Capabilities

Test Results

Insurance, Cost and Billing

Employer Health Services

Safety Precautions

COVID-19 Symptoms

What are the signs of COVID-19?

As medical guidelines and symptoms continue to evolve in response to the COVID-19 pandemic, please refer to the Center for Disease Control and Prevention (CDC) for the latest guidance.

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COVID-19 Vaccine

Does MedExpress offer the COVID-19 vaccine?

MedExpress does not offer the COVID-19 vaccine.

Our neighborhood medical centers continue to provide COVID-19 evaluation and testing in addition to caring for illnesses and injuries.

COVID-19 Evaluations and Testing Capabilities

What types of COVID-19 testing does MedExpress offer?

MedExpress is currently offering rapid antigen and laboratory send-out PCR COVID-19 testing. In order to ensure the highest-quality care and treatment, all individuals seeking COVID-19-related care at MedExpress will receive an evaluation by a health care professional. This includes those who are experiencing illness symptoms and those are who seeking a COVID-19 test for travel, sports or other community activities.

As medical guidelines and symptoms continue to evolve in response to the COVID-19 pandemic, please refer to the Center for Disease Control and Prevention (CDC) for the latest guidance on testing and quarantine recommendations.

What is the difference between a COVID-19 send-out PCR lab test and rapid antigen test?

Every individual who seeks COVID-19-related care at a MedExpress center will receive an evaluation by one of our health care professionals who will help determine if a COVID-19 test is needed, as well as the most appropriate method for testing. Our testing capabilities currently include both:

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  • COVID-19 Send-Out PCR Lab Test

The CDC recommends the COVID-19 send-out PCR lab test, as it is considered the most sensitive.* Send-out PCR lab test results typically take two to three days to return from LabCorp, our nationwide lab partner.

  • COVID-19 Rapid Antigen Test

The COVID-19 rapid antigen test provides results in less time and are typically available in 15-20 minutes.** However, this test is less sensitive than the COVID-19 send-out PCR lab test.

Does MedExpress provide COVID-19 rapid antigen testing for travel, surgery, school and sports requirements?

Yes. MedExpress offers rapid antigen COVID-19 testing for travel,*** surgery, school and sports. In order to ensure you receive the highest-quality care and treatment, all individuals seeking COVID-19-related care at MedExpress will receive an evaluation by a health care professional. This includes those who are seeking testing for various activity requirements.

Is COVID-19 antibody testing available at MedExpress?

MedExpress does not offer COVID-19 antibody testing.

Do I need a doctor’s referral to be tested for COVID-19 at a MedExpress center?

No, you do not need a referral from your doctor to be tested. We do not accept referrals or prescriptions for testing from outside health care providers. Click here to find the MedExpress location nearest you.

Can I use a Virtual Visit to determine if I need a COVID-19 test?

Yes, you can. Virtual Visits**** are an important tool that we’re using to support social distancing and for added convenience. Virtual Visits are an easy and safe way to determine if it is medically recommended for you to be tested for COVID-19. MedExpress will connect you with a health care professional who will complete a medical evaluation with you via secure video conferencing. If during your Virtual Visit, a MedExpress health care professional determines you should be tested for the virus, they will provide you with directions to the nearest MedExpress location that is providing COVID-19 send-out lab testing and instructions for what to expect.

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At this time, COVID-19 testing must be performed in-person. If you are directed to a nearby MedExpress location for testing, please alert a MedExpress team member upon arrival that you were seen via a Virtual Visit and have an order to be tested for COVID-19. Please note that only a COVID-19 send-out lab test can be ordered from a Virtual Visit. Rapid antigen tests are not available via a Virtual Visit referral.

COVID-19 Test Results

When will I receive my COVID-19 test results?

  • COVID-19 Send-Out PCR Lab Test

Send-out PCR lab test results typically take two to three days to return from LabCorp, our nationwide lab partner. Please note that the return of results within the estimated timeframe is subject to laboratory capabilities and resources. Results can be accessed through LabCorp’s online patient portal. Please visit to create an account. LabCorp will alert you via email once your results are available.

  • COVID-19 Rapid Antigen Test

The COVID-19 rapid antigen test generally provides results during your visit.** Depending on your results and our health care professional’s evaluation of your symptoms, a COVID-19 send-out PCR lab test may also be conducted to provide a more accurate diagnosis.

How can I request a copy of my COVID-19 testing results?

You can obtain a copy of your COVID-19 test results through the online patient portal of our commercial lab partner, LabCorp. Please visit to create an account to access your test results once they are available.

COVID-19 Testing: Insurance, Cost and Billing

How much does a COVID-19 evaluation and test cost at MedExpress?

  • For Those Using Insurance

    When you visit MedExpress for COVID-19 testing and related care, we will bill your insurance for the visit and testing. Many health insurance plans are covering COVID-19 testing and related services without imposing any cost-sharingrequirements (such as deductibles, copayments, and coinsurance) on the insured. If you have questions or concerns about your specific insurance plan, it is always a good idea to check with your insurance company to learn more.
  • For Those Not Using Insurance

    We want to provide transparent cost information so that you can choose the medical provider that makes the most sense for you. For those without insurance, MedExpress charges range from $149-249 based on the type of COVID-19 test that is required. Other providers, including community COVID-19 testing sites, may provide COVID-19 testing free of charge to those without insurance.

COVID-19: Employer Health Services

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Are return-to-work COVID-19 tests available at MedExpress for employees?

MedExpress if offering return-to-work COVID-19 testing for employers’ workforces to help determine if employees meet criteria for returning to work as in accordance with guidance from the CDC and other public health authorities. Click here to learn the next steps for establishing this service offering for your employees and to connect with our sales team.

COVID-19 Safety Precautions

What safety precautions has MedExpress taken to limit exposure to COVID-19?

We know that this is a challenging time and that some patients may feel anxious about visiting a health care facility. Your safety is our top priority. That’s why we’re taking steps to ensure that a visit to MedExpress is safer than ever before:

  • Face masks ­– Required to enter our centers for all patients and MedExpress team members
  • Plexiglass dividers and socially distanced reception areas
  • Enhanced cleaning procedures and employee health checks
  • If you choose to remain at home, MedExpress Virtual Visits may be an option for you to receive care via secure video conferencing from your home.

*Sensitivity is a statistical measure that refers to the ability of the test to correctly identify those with COVID-19. COVID-19 tests utilized by MedExpress have varying degrees of sensitivity. The COVID-19 Send-Out PCR Lab Test used by MedExpress utilizes a polymerase chain reaction testing process and has a sensitivity greater than 98%, while the COVID-19 Rapid Antigen Test used by MedExpress utilizes an antigen testing process and has a sensitivity of 84%.

**COVID-19 rapid testing results are typically delivered during the patient’s visit. Timing of results may vary due to demand.

***If you are seeking a COVID-19 test for travel, before visiting MedExpress, please confirm the type of COVID-19 test required for entry into the jurisdiction you are traveling to as the type of COVID-19 test result accepted may vary by jurisdiction. (For example,some jurisdictions may accept a negative COVID-19 rapid antigen test result while others require a negative result from a PCR test that is sent to a reference laboratory for testing.)

****All appointments subject to availability. Patients must be physically located in states where service offering is available to use this service. Please be advised that some illnesses and injuries are more appropriately treated in-person, and you may be asked to visit a MedExpress center in-person or directed to another health care facility, when appropriate.


Is MedExpress safe to use? ›

Great, fast and safe service!

I completed the online forms on Friday afternoon and the order was reviewed, dispatched and with me by Saturday morning. The process was so efficient but clinically safe. Will definitely use MedExpress in the future if and when I need to.

Is MedExpress real? ›

MedExpress is authorised by the Medicines and Healthcare products Regulatory Agency (MHRA) to sell medicines online through our website

Is MedExpress confidential? ›

100% Discreet Service

We don't share any of your data, and once your order is placed we becomes anonoymous. We guarantee to use plain packaging and you can even pick your order up from your local Post Office™ to avoid your friends and family finding out what's inside.

How do you use MedExpress? ›

Log in to our website or app.
Steps to follow for In-store collect orders
  1. Upload your prescription.
  2. Choose a pharmacy from the list.
  3. If your order has a co-payment, and you do not have any saved payment details, you will receive an SMS to advise you to settle the co-payment on the website.

Does MedExpress do UTI? ›

A urinary tract infection – or UTI – can be an uncomfortable and annoying experience. At MedExpress, our onsite labs mean we can quickly diagnose and treat your UTI so you can feel better fast.

Does MedExpress set broken bones? ›

If you do have a broken bone, MedExpress can even provide a fiberglass splint that will help immobilize mild fractures and ensure proper healing.

Can MedExpress diagnose shingles? ›

To diagnose shingles, your MedExpress medical team will, among other things, perform a thorough medical history and physical exam. The symptoms of shingles, especially the rash on one side, are distinctive enough that providers usually do not need to perform laboratory tests to diagnose the cause.

What EHR does MedExpress use? ›

Leading vendor of cloud-based EHR and other services for medical practices, Athenahealth (ATHN) recently revealed that MedExpress Urgent Care, a major provider of urgent care, will implement its cloud-based billing offerings to improve delivery of care.

How much did MedExpress sell for? ›

MedExpress Urgent Care was sold to UnitedHealth Group's Optum division last month for $1.5 billion, Highmark President and CEO David Holmberg said.

Can MedExpress test for Lyme's disease? ›

Diagnosing Lyme Disease

If you were bitten by a tick and have symptoms of Lyme disease, write down all the symptoms you've noticed before you visit your MedExpress center. There are also certain laboratory tests that can help confirm a Lyme diagnosis. These tests identify antibodies to the bacteria that spread Lyme.

How do you reorder medications? ›

Ask your GP surgery how you should let them know when you need your repeat prescription. They can send your request to a pharmacy. You might be able to get your medicine sent to you if the pharmacy you have nominated offers that service. Or they might be able to let you know when it's ready to collect.

What are the most common urgent care visits? ›

Urgent care is not appropriate for life-threatening conditions (if you experience life-threatening emergencies, call 911); however, for basic illnesses or injuries, urgent care is ideal.
Illnesses Treated at Urgent Care
  • Pink eye.
  • Mono.
  • Bronchitis.
  • Common cold.
  • Flu (influenza)
  • Ear Infection.
  • Strep throat.
  • Head lice.
10 Jul 2018

What happens when you go to urgent care for a UTI? ›

UTI Treatments You Can Receive at Urgent Care

If a UTI is confirmed, the urgent care provider will likely prescribe a course of prescription antibiotic medication to clear the infection. Take the medication exactly as prescribed.

Should I go to urgent care if I think I have a UTI? ›

The good news is that urgent care centers and local walk-in clinics, are an ideal medical option for treating a UTI. Many patients may not realize that urgent care centers can help guide patients through a diagnosis, provide treatment, and continue care through an easily-accessible medical clinic.

Can urgent care treat a broken toe? ›

Don't ignore a broken toe. Give it the necessary medical assistance to heal and make a complete recovery. Visit an urgent care specializing in feet for optimal care.

Can MedExpress diagnose kidney stones? ›

With digital X-rays and full-time radiologic technologists, your MedExpress medical team can quickly diagnose a range of conditions – from broken bones to kidney stones.

How long does it take to get xray results? ›

In non-emergency cases, you will usually know your X-ray results within one to two days. In an emergency, you will usually know your results in a few minutes or hours.

How long has MedExpress been around? ›

About MedExpress

It was founded in 2001 in Morgantown, West Virginia. It operates more than 155 neighborhood medical centers in the United States, where patients can go to receive fast medical care in under an hour without making an appointment.

How many locations does MedExpress Urgent Care have? ›

Over 145 neighborhood medical centers.

Who is the CEO of MedExpress? ›

Jonathan Walker serves as the CEO / President of MedExpress Urgent Care.

Should I go to MedExpress for a UTI? ›

An untreated UTI can lead to more serious infections or complications. MedExpress centers are open during convenient hours, so you can get treatment when you need it. Visit your local MedExpress at the first sign of a UTI and our caring, friendly medical team can help you feel better fast.

Should I go to MedExpress for a cold? ›

If your cold lasts longer than ten days or your symptoms have worsened by the end stage of your cold, see your primary care provider or visit your nearest MedExpress. This might be a sign that you have developed a secondary infection that may require treatment with prescription medication.

Can I go to MedExpress for a rash? ›

Dry, itchy skin can make you feel like scratching, and blisters, rashes, or painful sores can be beyond uncomfortable. At MedExpress, we understand that sometimes an annoying itch can't wait. That's why we have convenient hours to try to ease your discomfort.

Can you have a UTI if your urine is clear? ›

The finding of clear urine on visual inspection had a negative predictive value of 97.3%. These results were similar to those obtained with standard urinalysis. Conclusion: Clear urine on visual inspection cannot completely eliminate the possibility that a child has a urinary tract infection.

How do you know when UTI is gone? ›

You'll have to take another pee test to make sure you're officially rid of that awful UTI. Never assume your urinary tract infection magically vanished on its own, because bacteria is “sticky,” and isn't easily removed from the urinary tract.

Is a 99 fever Contagious? ›

It may seem harmless enough, but assume any fever is a symptom of a contagious condition. Viruses that cause fevers are contagious as long as the fever is above a 100.4 degrees Fahrenheit reading rectally.

How sick is too sick for work? ›

Other flu signs: muscle aches, headache, a runny nose, sore throat, cough, weakness, and fatigue. The flu delivers a punch powerful enough that many people want to take to bed for a few days. Again, fever and severe symptoms are strong signs that you're too sick to work and should stay home.

What are the 5 stages of cold? ›

The stages of a cold include the incubation period, appearance of symptoms, remission, and recovery.

Should I go to urgent care for a full body rash? ›

Your urgent care doctor can provide treatment and relief for most rashes, but if your rash covers most of your body, occurs on your genitals, or is causing you to have difficulty breathing or swallowing, go to the emergency room for your rash.

Should I go to the ER or urgent care for a rash? ›

Seek ER treatment if the rash is accompanied by any of the following: Shortness of breath. Skin peeling away or blisters in the mouth. Swelling or tightness in the throat.

Can urgent care diagnose skin rash? ›

In most urgent care settings, the doctor will be able to diagnose a skin infection and may prescribe antibiotics and creams to treat the infection. Often, the patient is then referred to a dermatologist for follow-up care.

Who bought MedExpress? ›

UnitedHealth Group continued its buying streak Wednesday, announcing its Optum division bought MedExpress, an operator of urgent-care clinics. Terms of the deal were not disclosed. MedExpress runs 141 urgent-care clinics in 11 states.


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